kuroro's profile

New Poster

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1 Message

Thu, Jan 7, 2021 8:00 PM

domain blocked a gateway

Hi,

I have an issue accessing my domain (site.aghriss.net and cloud.aghriss.net)

I've tried disabling the firewall, disabling Advanced Security, but nothing.

When I restart my router, I can access the domain for a few minutes, but then it gets blocked at the gateway. Here's the traceroute when I can access it:

 

 

traceroute to site.aghriss.net (185.27.133.5), 30 hops max, 60 byte packets
1  _gateway (10.0.0.1)  3.991 ms  3.937 ms  6.157 ms
2  cm-1-acr05.boulder.co.denver.comcast.net (96.120.12.133)  23.473 ms  23.449 ms  24.421 ms
3  ae-251-1227-rur101.boulder.co.denver.comcast.net (96.110.195.61)  24.405 ms  24.821 ms  26.607 ms
4  ae-29-ar01.denver.co.denver.comcast.net (162.151.50.249)  26.594 ms  26.850 ms  27.592 ms
5  ae-13.edge8.Denver1.Level3.net (4.68.63.165)  27.577 ms  31.359 ms  31.345 ms
6  ae-4-4.bear1.Manchesteruk2.Level3.net (4.69.167.41)  149.532 ms  145.466 ms  145.041 ms
7  WILDCARD-UK.bear1.Manchesteruk2.Level3.net (195.50.121.134)  148.113 ms !X * *

And the traceroute when it's blocked

 

 

 

1  _gateway (10.0.0.1)  2.783 ms  3.739 ms  5.822 ms
2  * * *
3  * * *
4  * * *
5  * * *
6  * * *
7  * * *

Any idea how to solve this? (it's not an SSL problem, since you can see I could access it. Not a firewall problem, because the same issue persists when disabled.)

Thanks

 

Responses

ComcastMichele

Official Employee

 • 

341 Messages

4 m ago

@kuyroro,Thanks so much for taking the time to reach out to us regarding your connectivity issues. I very much appreciate your patience and greatly apologize for the delay in our response. I am sorry to hear that you are having trouble reaching certain domains. I would love to get to the bottom of this as I can imagine how frustrating it can be to have an issue with only specific domains that you absolutely have to reach. Can you please reach out through private message (this link will tell you how https://comca.st/3qEAz7I) with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/35VvfVP;

I am an Official Comcast Employee.
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