alanfrye's profile

New Poster

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2 Messages

Thu, Jan 28, 2021 8:00 PM

Does the Xfinity Speed Test contribute to my data download allocation?

Does the Xfinity Speed Test contribute to my data download allocation?

I have noticed that each time I execute that test, close to 1GB of data is downloaded through the entire test. Does this data go toward my overall download caps?

 

I ask because I have been executing it more frequently lately due to spotty service. I thought I was having issues with my WIFI, but there are significant lulls on my ethernet connected devices across the day. 

 

It seems a little crass to offer a free troubleshooting tool that you recommend we use before submitting questions when you then do not exclude the execution from your data limits. I just want to know where we (customers) stand.

 

Responses

NoNoBadPuppy

Contributor

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40 Messages

3 m ago

Yes, it counts against your cap, but each use consumes only a very tiny amount of data. 

New Poster

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2 Messages

2 m ago

I was measuring 1GB a pop. That is not a very small amount of data to me - especially when I am running this multiple times a day to chase down Xfinity issues - everyday.

Contributor

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40 Messages

2 m ago

You would have to run a speedtest 40 times a day in order to reach your data cap.  You should not have to run one that many times a day.  If you are having issues during the same timeframe every day, then it is most likely a node issue.  If the problems are inconsistent, then it is either a local hardware issue, or a line issue.  Have you had a technician come out and verify line quality and line levels? 

 

EG

Expert

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86.1K Messages

2 m ago


@alanfrye wrote:

I am running this multiple times a day to chase down Xfinity issues - everyday.


Please describe the "Issues" in detail.

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