Skip to main content

    Support

    Offers

U
user_mmd0ls
1st Topic

Visitor

 • 

2 Messages

Wednesday, May 21st, 2025 7:37 PM

Does my account include streaming and why isn't it working

I have been trying to speak to an actual person but am not able to in the chat or over the phone. How can I get questions about my plan answered? Xfinity Assistant is useless and can't answer any questions I have ever asked it, but I can't get around it. Same over the phone, the automated message just kept offering to connect me with Xfinity Assistant, which DOES NOT WORK.

Question

 • 

Updated 

1 day ago

11

2

0

EG

Expert

 • 

110.5K Messages

1 day ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityWilliam

Official Employee

 • 

1.3K Messages

1 day ago

 

user_mmd0ls Hey there. We can answer questions about your plan. What sort of questions do you have?

 

2

0

user_mmd0ls

Visitor

 • 

2 Messages

Does it still include streaming? I don't recall removing it but I can't find information about it in my account and it doesn't work like half the time.

I would also like to know if there's a way that you can get the xfinity assistant to redirect you to a live person.

Like

Reply

1 day ago

0

XfinityWilliam

Official Employee

 • 

1.3K Messages

 

user_mmd0ls Let's take a closer look and your account, and see what is going on! 

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

0

forum icon

New to the Community?

Start Here