snipelaarka's profile

New Poster

 • 

2 Messages

Wed, Jan 6, 2021 11:00 AM

Does Comcast/Xfinity sabotage the used modem market?

I'm at the end of my rope with this company. I have purchased FOUR (4) modems used in the last few days. Each time, I had to reboot my modem before the 800 number would allow me to talk to a human being to add the MAC address of the modem to my account. So 20 minutes of useless time go by, THEN i can simply hand over my MAC address. BUT, apparently Comcast customer service is region locked? So if someone sells a modem from another "district", customer service claims to be powerless to remove the modem and switch it to my account. Except, now they WERE able to do exactly that for my new Netgear 1150v modem, but the service cuts out after 3-4 hours and I have to reboot my modem. Comcast claims there is no issue, and Netgear claims they can't do anything because the modem is sitll on someone else's account. Does Comcast intentionally make it a nightmare to get off their rental hardware? It must be this way, there is no other explanation for the dumpster fire that has been my modem switch.

Responses

EG

Expert

 • 

87.1K Messages

5 m ago

FWIW, one should be careful if buying used modems on sites like eBay and / or other private sellers. Many times they wind up being listed in Comcast's database as having been stolen / unreturned and they won't provision them for service. To be safe, buy only brand new modems in their original packaging from reputable retailers.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
EG

Expert

 • 

87.1K Messages

5 m ago

Good to hear ! The advice still applies for the future. Now closing your topic.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

2 Messages

5 m ago

I was able to provision on Comcast just fine. It was only after I returned my Xfinity modem that my service cut out.

New to the Community?

Start Here