Visitor
•
3 Messages
Does anybody else constantly get these little micro-disconnects every hour or so?
About every 30-60 mins, I get disconnected without fail as if the router turned off. I have had a technician out here, and nothing has been done (other than them attempting to charge me $100 for an installation even though nothing was installed. Thankfully that was removed after fighting it.) Me and my roommates are big online gamers and even a small disconnect of 2-5 seconds completely boots us from games. From other forums and sites, this seems to be a huge issue with no fix other than an Xfinity rep being like "message here so people don't know our internet is trash" type of responses. I cant wait for a company like Surf or literally any other fiber optic internet to be in my area so I can switch and be done with this company.
XfinityPaula
Official Employee
•
1.6K Messages
21 days ago
Good morning AidenHusky! I'm sorry to read of the ongoing internet trouble that you and your roommates are having. Have a stable connection is vital especially with online gaming. I would love to try to figure this out for us.
There are times that we need to take a conversation into a direct message and that is to work with the customer on individual concerns or account specific issues. I'm sorry that we may have failed on posts to report back with our findings for similar issues, but I'm happy to share them with you here, and they might help us figure out why your services keep dropping out. You are in the right place for help!
One of our community experts @Nerd created a wonderful post for troubleshooting your home internet. There is a lot of great information in the post that could help us identify the cause of all the trouble. You can find the troubleshooting steps here.
Do you lease a Xfinity gateway? Do you have any wifi extender or xfi pods? When you experience the connection drops are your devices hardwired to the modem / gateway or on a wireless connection? Do all devices drop the internet connection or is it isolated to the devices that are on the gaming platform?
I look forward to helping figure out the cause and finding the solution for us so that you don't continue to have these interruptions.
1
Aceq2jot
Contributor
•
158 Messages
21 days ago
Login and to the modem and check your IPV lease time. Mine is set to 2hrs so every two hours it renews and knocks me off line momentarily.
2
0