Visitor
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3 Messages
Do I still need to use Xfinity's equipment for faster upload speeds?
I noticed on my account page that for my current internet plan (Gigabit), it shows the speeds listed as up to 1000 Down and 100 up. Do I still need to use Xfinity's equipment to achieve the faster upload? I'm currently only getting 20-22 Mbps for my upload, which I believe is the old speed for the Gigabit plan. I called Xfinity and they said my current equipment does indeed support the faster upload speeds and to reboot my equipment. Unfortunately even after a reboot the speed didn't change.
I can get close to the 1000 down no problem, but it'd be nice to get that faster upload speed.
My current equipment:
NetGear CM2000 Cable Modem
-Rum
Accepted Solution
XfinityRaul
Official Employee
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1.4K Messages
1 year ago
Hello, @RumDawg. I hope you're having a great Saturday morning. I'm sorry to hear rebooting your modem didn't help increase your upload speeds. There are only certain modem models that can support the Next Gen speeds. I don't see your modem type in the list of devices but you're welcome to confirm by visiting this link https://www.xfinity.com/support/devices/#unauth.
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mryflyguy
Contributor
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67 Messages
8 months ago
Your downstream hardware needs to support Next Gen speeds as well. I'm using a Arris S33 that can do 2.33Gbps downloads but I can only realize 850-950mbps on my 2019 Mac with a 1GB ethernet card. Apple (and everyone else) is now offering a faster Ethernet card (10GB) which will support Next Gen speeds.
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user_cm2000
1 Message
8 months ago
I am also using the CM2000 and hoping Xfinity will support this device for higher upload speeds, as I purchased it in July thinking I was future proofed as far as up\down speeds go...
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JimPony
1 Message
8 months ago
I have a Netgear CAX80 which is on the list of recommended devices and I only get 30mbps up and +1GB down and I'm on a Macbook Pro with a network card capable of 5 Gb/s
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EG
Expert
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105.7K Messages
8 months ago
https://forums.xfinity.com/conversations/your-home-network/do-i-still-need-to-use-xfinitys-equipment-for-faster-upload-speeds/6503346ca4ef97258666200b?commentId=6505dafcce4a2616f47a6891&replyId=658d5b82f961c6163a347902
(edited)
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