Visitor
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3 Messages
Do I really need to upgrade my Motorola MG7550?
Xfinity sent me a note telling me that my device is no longer up to snuff due to speed increases on my account or in my area (or both). Seems to be officially rated for service up to 300Mbps, but I'm getting 350 down/12 up according to speedtest. The Moto isn't particularly new, but seems to be holding up just fine??
Accepted Solution
CCDevinC
Contributor
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473 Messages
3 years ago
Hey there @user_6bed7b . Thanks for taking the time out of your day to bring this concern to Xfinity on forums! Did any of the above answers help, or did you still need assistance?
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zandor60657
Contributor
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204 Messages
3 years ago
Did it look like this?:
Your current device can't keep up with the latest speeds
To get the most out of your Internet, you will need to replace your current device with a compatible device that supports the speed available to you from your current Internet plan. Visit My Device Info to find compatible devices you can purchase.
Please note that if you do not swap your Internet equipment, you will not be taking full advantage of the download speeds your Internet plan offers.
Once you receive your new device, be sure to activate your device as soon as possible so you can enjoy the faster speeds available to you.
Thank you for being an Xfinity customer.
I got this notice a couple days ago. I know it's wrong because I have a NetGear Nighthawk CM2050V I upgraded to back in April from a 4.5yo Arris. The CM2050V is one of the models approved for the 1200/35 plan and supports downstream speeds up to 2.33Gbps (according to Comcast, the box says 2.5).
You can check https://www.xfinity.com/support/devices/#auth to see if your Motorola MG7550 is still supported in your area. It is possible they've upgraded speeds in your area and now your plan is more than 300Mbps. It's normal to get a little more than plan speed when everything is working well, so 350/12 isn't surprising.
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user_fa0f1a
Contributor
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14 Messages
3 years ago
We have new Comcast service 600 Mb. We already have a satisfactory router so bought a Motorola MB7621. Motorola's blurb says it's good to 1000 Mb. Comcast says 600 Mb. It'll do 600 mb.+ but it's sometimes a good idea to overbuy a little. Consumer electronics vendors can be a little ...... optimistic ....... when stating their devices' capability.
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