Visitor
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1 Message
Do I need to return my boxes to downgrade to just internet?
I have cable and Internet!I only want Internet!Do I return the boxes,all of them?
Visitor
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1 Message
I have cable and Internet!I only want Internet!Do I return the boxes,all of them?
EG
Expert
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110K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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1.4K Messages
2 days ago
user_l3q0uo your use of the Community Forums page is greatly appreciated. Making the change to internet only service would indeed require that you return any rented video equipment, but we would also need to find a new package for you that does not include video service so that you are not paying for a feature you no longer use. Have you already reviewed the available internet only packages we have? You can do so using the Xfinity Plan Builder.
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