1 Message
Do I need to return an old modem marked "Retail Unit, Customer Owned"?
I was sent a new modem by Xfinity and told that I would need to return the old one. However, the Returns page does not list my old model. Looking more closely, I see it is a Xfinity modem, but is labeled "Retail Unit, Customer Owned." Do I need to return it or not?
InsiderIllusion
2 Messages
18 days ago
The best thing to do is return the Comcast/Xfinity equipment. Their equipment is always rented, not owned, so if you don’t return it, you’ll eventually get charged. If you’re unsure about the modem you have, visit the nearest Xfinity store they can check it for you and help with the return.
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XfinityEricB
Official Employee
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2.1K Messages
17 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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