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zballa
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Wednesday, May 29th, 2024 2:43 PM

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dns issues

In the past few days I am having all kinds of issues with Comcast Internet. I think I have DNS issues and wonder if anyone else experiencing the same thing. Here is what I see most of the day.

As we all know it is almost impossible to get someone on the phone from Comcast, so I gave up trying to call tech support.

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Updated 

11 months ago

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user_nfpql9

1 Message

11 months ago

Yes! Cannot access email, says DNS server is unreachable or something to that effect. 

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zballa

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10 Messages

It has been going on for at least four days and since I use streaming I am pretty much [Edited: "Language"].

(edited)

11 months ago

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zballa

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@user_nfpql9​ My problem is that I get an IP address from Comcast, which means I cannot use a different DNS server because everything besides the IP address is given from Comcast. If I would change my Internet plan it would cost me about $250 a month, but with that I would have static IP address and I could use anybody's DNS server.

11 months ago

0

XfinityBradM

Official Employee

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915 Messages

Hey there, @user_nfpql9. What sort of troubleshooting steps have you taken from your end? Have you attempted to access the email web portal from a different browser or device and experienced the same message? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

zballa

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10 Messages

I don't need to take any troubleshooting steps when I see that the Comcast assigned DNS servers are unreachable. I see this on my device that plugged in the cable modem and gets DHCP assigned IP address, gateway, and DNS servers. Yesterday I got a message saying that Comcast fixed the issue in my area that impacted the internet connection, so I canceled the technition's visit that was supposed to happen on Saturday, June 1st, but today the same issue resurfaced.

11 months ago

0

XfinityEva

Official Employee

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1.6K Messages

11 months ago

Thanks for reaching out and we're sorry to hear you are having these issues. Can you please tell us a bit more about your type of operating system you are using? 

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zballa

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10 Messages

I am using a Macbook Pro with an M1 chip in it and the latest OS running. I see the DNS issue on the device that plugged in to the cable modem. I have SB8200 modem that is Comcast's suggestion to buy if you want to have your own modem. Everything was working fine for years, the issue I am having started last weekend. Yesterday I got a message saying that Comcast fixed the issue in my area that impacted the internet connection, so I canceled the technition's visit that was supposed to happen on Saturday, June 1st, but today the same issue resurfaced.

11 months ago

0

XfinityShawn

Official Employee

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1.4K Messages

 

zballa We understand your concerns, and we can help troubleshoot and send a technician out if needed. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

zballa

New Poster

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10 Messages

Shawn, after all the trouble I have with the service and not be able to get it fixed I decided to switch to FIOS. It is very sad that after 30+ years being a loyal Comcast customer I have to leave Comcast.

11 months ago

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