DNS Issue

@user_md6z7f​ I fed up with this [Edited: "Language"]. A few months ago I had the same issue that they constantly told me that everything is fine at Comcast Land. Than someone sent out a tech and he had to replace just about everything outside of my house. Now the same thing is happening and can't get anyone on the phone or on a chat session. I had enough of this [Edited: "Language"], I am going to get Fios installed on Monday, get the same speed, Gigabit, and will save $30 a month for four years. I have no idea how [Edited: "Inflammatory"] are still in business. 

@user_md6z7f Thanks for coming to our community for help with your internet connection and proactively advising the bot recommended a tech. I would like to look over your account and help in more detail. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

I am having intermittent outage in Houston TX. While I am unable to browse, oddly I can Ping several servers around the globe but can't go to CNN youtube and xfinity.com. Opened a Trouble ticket, Customer service guy on phone said Tech will call back in 1 -2 hrs, 3 days later still no call back.

Does anybody have any experience lodging complaint with Public Utility Commission?  

@user_k9zvt4

I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working! 

We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What additional troubleshooting steps have you taken? 

I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!