Visitor
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8 Messages
DMZ? Where? Net speeds, PATHETIC!
In an attempt to secure a consistent connection for my TV I'm trying to DMZ it. It's not listed in the PORT FORWARDING, says go to the APP? Fine, did that and STILL cannot access the DMZ or PORT FORWARDING Both are BLOCKED from use.
The issue is the TV randomly slows, freezes, disconnects from the xfinity modem.
BTW: TV & Modem are 6 ft distance also used 'cable' connection. Both are connecting at similar SLOW/LOW speeds.
IT IS NOT a TV issue, it's the wavering download speeds, many times under 10 mbps.
YES... I've had "tickets" setup by xfinity for years now & NONE are ever resolved nor followed up.
YES... I have performed the resets & checked my connections, ALL are sound and have no issues. BTW: I've done all this for 30 years now.
What's left?
Either separate our "Party Line" and give us direct connection or DRASTICALLY LOWER OUR BILL. You offered high speed & quality internet service, we're NOT getting it.
XfinityJamesC
Official Employee
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2.4K Messages
27 days ago
Greetings, @user_2eupmn! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your connection, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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112.9K Messages
27 days ago
@user_2eupmn @XfinityJamesC
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
(edited)
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user_2eupmn
Visitor
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8 Messages
20 days ago
This is not getting fixed by xfinity/CONcast, still no change.
Guess I'll have to read the FINE MICRO PRINT in regards to quality internet connection.
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