dispute bill

 I originally went March 6, 2026 into Xfinity on Harper, St. Clair Shores, MI, because my land line was not working.  I spoke with a service person Shawn (Sean).   He told me he had to put all of my information into the computer as if I was wanting a new plan to get a quote if I wanted to consider getting rid of my landline.   He did tell me that my current $103.00 contract still had another year. The quote came back at 153.55.  I said not interested.  I did not authorize a change or anything.  He said he would delete the quote.  

Within an hour of leaving xfinity - I got an email notifying me of my new monthly billing summary $153.00

WHAT????? I went back to xfinity 3 times last week.  No one could help me.  I even booked an appointment with Sean.  Sean said I was right my monthly payment should be the $103.00 but he couldn't figure out the coding on the computer.  Each time when I went into xifinty they said a manager would have to look at the probably, however, the manger was in a meeting.  But the manager would call me back. So far no call back.  I don't believe there was a manager in this office.  I think that was just a line to pacify a customer.  

I need my contract back to what it was in February = $103.00.  This should have never happened.