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Visitor

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11 Messages

Tuesday, April 8th, 2025 12:14 PM

Discovery Hub loading very slow

slow down load on discovery hub,try to get e-mail says connection timed out. this has been happening for 2days!

Official Employee

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2.2K Messages

11 days ago

 

user_e60061, Oh no! This is definitely not the experience that we like to hear about when visiting our Discover Hub page. Let's get this fixed. Are you noticing this issue when trying another browser or other websites?

 

Visitor

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11 Messages

other browsers seem to be fine. discovery hub seems to be the main problem since april 06 2025.

Official Employee

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2.2K Messages

11 days ago

 

user_e60061, Thanks for confirming this for us. Are you mainly using the discovery hub to access your email?

 

Visitor

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11 Messages

yes ,but like i said it says connection timed out.

Official Employee

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2.2K Messages

Thanks for confirming this for us. Here is a direct link to our webmail server for checking emails. Would you mind checking this link here to view your emails and letting me know if you experience the same issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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11 Messages

link worked but how about discovery hub ?

Official Employee

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1.4K Messages

@user_e60061 Have you tried clearing your cache, cookies and restarting your browser/device for Discovery Hub?

Is it just loading the home page that's slows or other functions of the page?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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11 Messages

I have done all that discovery page is still very slow downloading.

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