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kevinish
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1 Message

Tuesday, August 26th, 2025

disconnects

I have a new system that tests fine, but I keep getting ~ 30 second disconnects throughout the day, usually when I am on a conference call with a customer.  I need to get this sorted out ASAP.  The online or application tests show no problems even within 1 minute of a network disconnect.

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3 days ago

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XfinityVictor

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1.6K Messages

3 days ago

 

kevinish Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service.  To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue? 

 

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