New Poster
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8 Messages
Disconnects 20-50 times a day for months, no one can help
This issue has been going on for at least 6 months, I've called and chatted with support techs countless times and the issue never can be resolved. I've inspected every wire, tightened, reconnected, restarted modem and gateway hundreds of times, tried xfi pods, and even at this point have just switched to a completely different modem entirely. NOTHING works. Take a look at these pingplotter graphs to google.com:
As you can see this is completely unacceptable and a miserable experience. For work I am constantly dropped from meetings, and in personal life I can't do hardly anything without getting dropped from the internet for 5 minutes at a time twenty times a day. Honestly I probably am just going to have to switch ISPs it sounds like as no one can ever determine the issue. But I figure it's worth one last shot in the dark to see if anyone has any ideas.
Responses
EG
Expert
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88K Messages
1 m ago
Is this with a WiFi connection ? If so, for a test, does a computer that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.
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jx455
New Poster
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10 Messages
1 m ago
I feel you, man. Comcast is notorious for overselling bandwidth to customers and being too lazy to install new lines. You mentioned that you inspected every wire, tried xfi pods, restarted the modem, and even swapped to a new modem, but have you tried switching the modem to a different cable outlet? I just moved into a new home and was getting lots of lag spikes/slow speeds until I decided to just say [REMOVED] and run a 50 foot Ethernet cable to my PC from the downstairs. Went from 20mbps download speed and lots of lag/disconnects to 1200+ mbps. If you haven't tried this already, I would call Comcast and try to convince them to install a brand new cable line for the modem. It won't be easy, though.
EDITED: Language
(edited)
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EG
Expert
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88K Messages
1 m ago
No need to jump the gun. Let's see what the answer to the test reveals.
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plshelp1
New Poster
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8 Messages
1 m ago
Both wired and wireless have the issue. I would say wifi has it happen a bit more often historically, however as of late wired is about as bad as well.
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plshelp1
New Poster
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8 Messages
1 m ago
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EG
Expert
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88K Messages
1 m ago
What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
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jlavaseur
Problem Solver
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579 Messages
1 m ago
Here is a thought, your network cards have a setting that allows your computer to shut off the network card to save energy, so some network cards don’t play especially nice with certain router/network card combinations, Realtek cards I read are big offenders, so personally I would take the couple of click to uncheck that box to rule that out, you will find it in the device manager, under network adapters, it will power saving, something to that effect
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plshelp1
New Poster
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8 Messages
1 m ago
@jlavaseur it happens to all devices at the same time so I doubt it's that, many of which are smart devices aka at the same time my laptop and phone lose connection my smart tv will as well.
@EG
I'm not sure if these are the correct numbers you are looking for but let me know if not:
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plshelp1
New Poster
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8 Messages
1 m ago
Also current modem is "ARRIS SURFboard SVG2482AC DOCSIS 3.0 24x8 Cable Modem & AC1750 Wi-Fi Router", though for the record I was using a rental up until last week and it had just as bad if not worse disconnection problems
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