Visitor
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1 Message
Disconnection
Ever since I payed for xfinity wifi now pass I have had nothing but problems I would be playing a game and right in the middle I get kicked off the Internet. I would like to know why? And how we can resolve this matter?
XfinityJoe
Official Employee
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1.3K Messages
8 hours ago
Good morning @loverlane1985 One thing to remember is NOW is prepaid, while XFINITY is your traditional postpaid service. Also, NOW service is separate from being an XFINITY customer. While it does use the same physical infrastructure, the billing, troubleshooting, and support are handled exclusively online. We do not have the ability to view, change, update, or troubleshoot NOW services. For help and support, you can check https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry
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