Visitor

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1 Message

Friday, May 1st, 2026 9:30 PM

disconnection during gameplay

I am constantly being disconnected during gameplay. I supposedly have a good speed for download/upload. I may need to change internet providers if this can't get fixed.

Download speeds: up to 1000 Mbps

Upload speeds: up to 100 Mbps
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Official Employee

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209 Messages

15 hours ago

@user_dtfqri, thanks for taking the time to post on our Xfinity Forums. I'd like to do everything I can to help with your internet service. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

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  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
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