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user_10c181
1st Topic

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2 Messages

Tuesday, July 18th, 2023 3:04 AM

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Disconnecting

I just got Xfinity wifi within a month. After two weeks, my iPhone keeps disconnecting from the wifi. When I’m not using my phone (the screen turns black), the wifi disconnected. I thought the issue was from my phone at first. However, I have no issue when I connect to other wifi including my friend’s Xfinity wifi.

Question

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Updated 

2 years ago

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XfinityAlyssaA

Official Employee

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1.8K Messages

2 years ago

Good evening @user_10c181 and thank you for reaching out on our Community Forums, we're sorry to hear that you are experiencing issues with your phone disconnecting from your WiFi. Are you experiencing any issues on any other devices or is it just the phone? May I ask what troubleshooting steps you have tried so far as well? For example, have you restarted your modem? 

 

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user_10c181

Visitor

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2 Messages

@XfinityAlyssaA​ 

Thank you for the kind reply.

1. I only have issue with phones.

2. I tried restarting the modem several times but didn't work. 

2 years ago

0

XfinityRaul

Official Employee

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1.9K Messages

Thanks for clarifying what the issue is, @user_10c181. Have you attempted to "forget" your wifi on your phone before connecting to it again? When you say you've reset your modem, was that done by using the incredible Xfinity app or was that a power cycle?

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2 years ago

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