Visitor
•
3 Messages
Disconnecting service
Why can’t Xfinity disconnect my service at the house I haven’t lived in since July. Equipment was turned in in July as well. Keep getting billed and threatening calls on a service I don’t have anymore. I’ve spent hours on line and at a store trying to fix this. Xfinity owes me $500 for two months they auto drafted payment before I caught it. Just got a bill yesterday for $700+
what should I do? I don’t have time to spend an hour on the phone every other day, being told it is taken care of and will get my money back, only to get collection calls the next day.
EG
Expert
•
114.5K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAdrienne
Official Employee
•
1.7K Messages
2 hours ago
Hey there, @user_3wtwxu! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with closing the account and the final billing concerns. I would be more than happy to look into the details with you. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0