Visitor
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1 Message
Disconnect issues
For about the past 2 months my Wifi has continuously shut itself off/reset during the evening to night time hours. When it does this it will reset the username and passwords I have set for my 2.4 and 5 wifi signals. Some nights it will do it multiple times in a row making the use of wifi impossible. I’ve tried troubleshooting through xfinity, restarting my modem/router, unplugging everything, but nothing seems to fix it.
CCChe
Official Employee
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6.9K Messages
4 years ago
Hello @user_d99e4c, and thank you for sharing your experience here on the Xfinity Help & Support Forum. I'm sorry for inconvenience this may be causing and understand how frustrating this has to be. I'd be happy to troubleshoot and find a fix for your connectivity issues. I've had the chance to review your direct message and will be awaiting your response. Chat with you soon!
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EG
Expert
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113.3K Messages
4 years ago
@user_d99e4c @XfinityChe
Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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