Visitor
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1 Message
Disappointed with Xfinity
I was a customer with xfinity a few years ago and I end up cancelling because it was down most of the time. I gave them an opportunity again and got service with them last Saturday and guess what , it’s Monday and I haven’t had internet all day, I couldn’t work since I work for home , it’s just so frustrating.
EG
Expert
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120.5K Messages
1 day ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityJeffB
Official Employee
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594 Messages
45 minutes ago
Hello user_3colzg, I work from home to, so I understand how frustrating it can be if your service is not up and running as you expect. I would be happy to work with you and do some troubleshooting. May I ask what steps you have already taken(I don't want to make you retread what you already did)?
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