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schalli
20th Anniversary celebration
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Visitor

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6 Messages

Sunday, February 1st, 2026 5:25 AM

Disable xfinitywify hotspot on my modem/router

Hi, I have the same problem as many others: I disabled the xfinitywify hotspot via the internet (https://customer.xfinity.com/#/settings/security/hotspot) and it is showing as Disabled there.

However, my router/modem (in bridge mode) is still broadcasting the SSID, even after waiting more than 24 hours, and restarting the device.

Please help, I'd hate having to put the whole box behind a wire mesh to stop the wifi in my house.

Thanks

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7 hours ago

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XfinityAbby

Official Employee

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601 Messages

9 days ago

Hello @schalli, Thank you for reaching out on our community forum, It sounds like you have already attempted some troubleshooting steps. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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user_l4fw0b

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2 Messages

@XfinityAbby​ , 

I have been struggling to turn off hot-spots on a XB10 for more than a week, called support for a few times. In each time i was told to wait for 24 hours, which I did, but both APs (hotspots) are still broadcasting signals.  My observations are :
1. XB10 doesn't respect the hotspot on/off switch configured via App or online account.  Although the Xfinityassistent reports that the option is off, but signals are still on
2. Bridge mode or not doesn't matter, as I have tried to turn it off in both modes already. 
3. Wait for long period, ( 36 hours)  won't help too. 
4. It seems that no one in support team is aware of the failure or has a real solution, every one including a T2 support told me it will be fixed, but in the end, all attempts were failed.

5. It is a common problem on XB10, customers are reporting the same issue all over the places(forums, Reddit etc.), but no one has a solution. 


IMHO, it could be a firmware issue or a bug in your provisioning system related to Xb10 alone because I was able to do it on XB7 before I upgraded to this plan. 


I tried to use the direct message, but the link is not available any more. 

Can you or someone in Xfinity investigate this situation and find a solution? Thanks, 

Let me know if you need any information, or want to do more tests.   

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1 day ago

EG

Expert

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115.9K Messages

8 days ago

Concern moved here to the Home Networking help section. 

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EG

Expert

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115.9K Messages

8 days ago

@schalli @XfinityAbby 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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schalli

Visitor

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6 Messages

8 days ago

Here's how to disable the xfinitywifi:

First, the router needs to be in rotuer mode, NOT bridge mode.

In bridge mode, the Xfinity app can't configure it and can't make changes to it, including disabling the wifi.

So I held down the WPS button for 30+ seconds to factory reset the device while keeping it connected to cable.

After a couple of minutes booting, it was back in router mode and showing up in the app.

In the app, I enabled admin tool access: https://www.xfinity.com/support/articles/admin-tool-access

I also re-enabled and disabled the wifi again, just to be sure: https://customer.xfinity.com/#/settings/security/hotspot

After enabling admin tool access, I was also able to log into my device under http://10.0.0.1 using the default password on the back/underside of the router.

When all was configured to my liking, I enabled bridge mode again.

Now the xfinitywifi is disabled and I still have access to the router's webinterface even though the device is back in bridge mode.

The Xfinity app can't see my device any more.

I hope it stays that way and survives firmware updates and reboots.

Thanks

(edited)

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schalli

Visitor

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6 Messages

9 hours ago

xfinitywify came back after a couple of days :(

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