Visitor
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6 Messages
Disable xfinitywify hotspot on my modem/router
Hi, I have the same problem as many others: I disabled the xfinitywify hotspot via the internet (https://customer.xfinity.com/#/settings/security/hotspot) and it is showing as Disabled there.
However, my router/modem (in bridge mode) is still broadcasting the SSID, even after waiting more than 24 hours, and restarting the device.
Please help, I'd hate having to put the whole box behind a wire mesh to stop the wifi in my house.
Thanks
XfinityAbby
Official Employee
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618 Messages
14 days ago
Hello @schalli, Thank you for reaching out on our community forum, It sounds like you have already attempted some troubleshooting steps.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
(edited)
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EG
Expert
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116K Messages
14 days ago
Concern moved here to the Home Networking help section.
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EG
Expert
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116K Messages
14 days ago
@schalli @XfinityAbby
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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schalli
Visitor
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6 Messages
13 days ago
Here's how to disable the xfinitywifi:
First, the router needs to be in rotuer mode, NOT bridge mode.
In bridge mode, the Xfinity app can't configure it and can't make changes to it, including disabling the wifi.
So I held down the WPS button for 30+ seconds to factory reset the device while keeping it connected to cable.
After a couple of minutes booting, it was back in router mode and showing up in the app.
In the app, I enabled admin tool access: https://www.xfinity.com/support/articles/admin-tool-access
I also re-enabled and disabled the wifi again, just to be sure: https://customer.xfinity.com/#/settings/security/hotspot
After enabling admin tool access, I was also able to log into my device under http://10.0.0.1 using the default password on the back/underside of the router.
When all was configured to my liking, I enabled bridge mode again.
Now the xfinitywifi is disabled and I still have access to the router's webinterface even though the device is back in bridge mode.
The Xfinity app can't see my device any more.
I hope it stays that way and survives firmware updates and reboots.
Thanks
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schalli
Visitor
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6 Messages
6 days ago
xfinitywify came back after a couple of days :(
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