Disable xfinitywify hotspot on my modem/router

Hi, I have the same problem as many others: I disabled the xfinitywify hotspot via the internet (https://customer.xfinity.com/#/settings/security/hotspot) and it is showing as Disabled there.

However, my router/modem (in bridge mode) is still broadcasting the SSID, even after waiting more than 24 hours, and restarting the device.

Please help, I'd hate having to put the whole box behind a wire mesh to stop the wifi in my house.

Thanks

Responses

Oldest First

Selected Oldest First

XfinityAbby

Official Employee

•

664 Messages

1 month ago

Hello @schalli, Thank you for reaching out on our community forum, It sounds like you have already attempted some troubleshooting steps.

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

(edited)

4

0

U

@XfinityAbby ,

I have been struggling to turn off hot-spots on a XB10 for more than a week, called support for a few times. In each time i was told to wait for 24 hours, which I did, but both APs (hotspots) are still broadcasting signals. My observations are :
1. XB10 doesn't respect the hotspot on/off switch configured via App or online account. Although the Xfinityassistent reports that the option is off, but signals are still on
2. Bridge mode or not doesn't matter, as I have tried to turn it off in both modes already.
3. Wait for long period, ( 36 hours) won't help too.
4. It seems that no one in support team is aware of the failure or has a real solution, every one including a T2 support told me it will be fixed, but in the end, all attempts were failed.

5. It is a common problem on XB10, customers are reporting the same issue all over the places(forums, Reddit etc.), but no one has a solution.

IMHO, it could be a firmware issue or a bug in your provisioning system related to Xb10 alone because I was able to do it on XB7 before I upgraded to this plan.

I tried to use the direct message, but the link is not available any more.

Can you or someone in Xfinity investigate this situation and find a solution? Thanks,

Let me know if you need any information, or want to do more tests.

Like

Reply

23 days ago

XfinityEmilyB

Official Employee

•

2.7K Messages

user_l4fw0b Thank you for letting us know that your hotspot toggle is not working properly. I'd like to investigate this further and open a ticket if needed. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

21 days ago

0

XfinityJon

Official Employee

•

1.1K Messages

Thank you for taking the time to work with us through direct message. I am glad your concern has been resolved. If we can assist you with anything else in the future, please do not hesitate to reach out.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

16 days ago

0

EG

Expert

•

116.3K Messages

@XfinityJon

Thank you for taking the time to work with us through direct message. I am glad your concern has been resolved. If we can assist you with anything else in the future, please do not hesitate to reach out.

Please share with the community what the resolution was ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

Like

Reply

16 days ago

0

EG

Expert

•

116.3K Messages

30 days ago

Concern moved here to the Home Networking help section.

0

EG

Expert

•

116.3K Messages

30 days ago

@schalli @XfinityAbby

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

0

S

schalli

Visitor

•

6 Messages

29 days ago

Here's how to disable the xfinitywifi:

First, the router needs to be in rotuer mode, NOT bridge mode.

In bridge mode, the Xfinity app can't configure it and can't make changes to it, including disabling the wifi.

So I held down the WPS button for 30+ seconds to factory reset the device while keeping it connected to cable.

After a couple of minutes booting, it was back in router mode and showing up in the app.

In the app, I enabled admin tool access: https://www.xfinity.com/support/articles/admin-tool-access

I also re-enabled and disabled the wifi again, just to be sure: https://customer.xfinity.com/#/settings/security/hotspot

After enabling admin tool access, I was also able to log into my device under http://10.0.0.1 using the default password on the back/underside of the router.

When all was configured to my liking, I enabled bridge mode again.

Now the xfinitywifi is disabled and I still have access to the router's webinterface even though the device is back in bridge mode.

The Xfinity app can't see my device any more.

I hope it stays that way and survives firmware updates and reboots.

Thanks

(edited)

0

S

schalli

Visitor

•

6 Messages

22 days ago

xfinitywify came back after a couple of days :(

4

0

S

schalli

Visitor

•

6 Messages

Looks like it was re-enabled on Feb 3 already:

[OneWifi][7909]: Wifi VAP Changed to UP	2026/2/3 00:15:53	Notice
[OneWifi][7909]: WiFi radio radio3 is set to UP	2026/2/3 00:15:53	Notice
[OneWifi][7909]: Wifi VAP Changed to UP	2026/2/3 00:15:51	Notice
[OneWifi][7909]: WiFi radio radio3 is set to UP	2026/2/3 00:15:51	Notice
[OneWifi][7909]: Wifi VAP Changed to UP	2026/2/3 00:15:49	Notice
[OneWifi][7909]: WiFi radio radio2 is set to UP	2026/2/3 00:15:49	Notice
[OneWifi][7909]: Wifi VAP is set to down	2026/2/3 00:15:47	Notice
[OneWifi][7909]: WiFi radio radio1 is set to UP	2026/2/3 00:15:47	Notice
[OneWifi][7909]: Wifi VAP Changed to UP	2026/2/3 00:15:45	Notice
[OneWifi][7909]: WiFi radio radio2 is set to UP	2026/2/3 00:15:45	Notice
[OneWifi][7909]: Wifi VAP is set to down	2026/2/3 00:15:44	Notice
[OneWifi][7909]: WiFi radio radio1 is set to UP	2026/2/3 00:15:44	Notice
[OneWifi][7909]: Wifi VAP is set to down	2026/2/2 19:16:32	Notice
[OneWifi][7909]: WiFi radio radio3 is set to UP	2026/2/2 19:16:32	Notice
[OneWifi][7909]: Wifi VAP is set to down	2026/2/2 19:16:31	Notice
[OneWifi][7909]: WiFi radio radio3 is set to UP	2026/2/2 19:16:31	Notice
[OneWifi][7909]: Wifi VAP is set to down	2026/2/2 19:16:29	Notice
[OneWifi][7909]: WiFi radio radio2 is set to UP	2026/2/2 19:16:29	Notice
[OneWifi][7909]: Wifi VAP is set to down	2026/2/2 19:16:27	Notice
[OneWifi][7909]: WiFi radio radio1 is set to UP	2026/2/2 19:16:27	Notice

Like

Reply

22 days ago

0

U

user_l4fw0b

Visitor

•

3 Messages

What?!, Something is wrong on the provisioning server side. I wonder if we could get a modem-only device so that we don't have to deal with Xfinity Router endpoints and their wifi APs, which we don't plan to use anyway.

Like

Reply

21 days ago

0

XfinityRichard

Official Employee

•

3K Messages

Hi there, @schalli ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear about the trouble you are having with your service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

20 days ago

0

U

user_l4fw0b

Visitor

•

3 Messages

FYI. After being contacted by support experts and explaining the situation, they found a solution and rebooted the modem. Without doing anything from my end, the hot-spots were turned off in the bridge mode within a few hours and they have been off ever since.

Like

Reply

16 days ago

0

Your Home Network

schalli

Disable xfinitywify hotspot on my modem/router

XfinityAbby

user_l4fw0b

XfinityEmilyB

XfinityJon

EG

EG

EG

schalli

schalli

schalli

user_l4fw0b

XfinityRichard

user_l4fw0b

New to the Community?