Visitor
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3 Messages
Disable xfinitywify hotspot on my modem/router
Hi, I have the same problem as many others: I disabled the xfinitywify hotspot via the internet (https://customer.xfinity.com/#/settings/security/hotspot) and it is showing as Disabled there.
However, my router/modem (in bridge mode) is still broadcasting the SSID, even after waiting more than 24 hours, and restarting the device.
Please help, I'd hate having to put the whole box behind a wire mesh to stop the wifi in my house.
Thanks
XfinityAbby
Official Employee
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576 Messages
14 hours ago
Hello @schalli, Thank you for reaching out on our community forum, It sounds like you have already attempted some troubleshooting steps.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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EG
Expert
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115.7K Messages
4 hours ago
Concern moved here to the Home Networking help section.
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EG
Expert
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115.7K Messages
4 hours ago
@schalli @XfinityAbby
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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