fadhl_alakwaa's profile
fadhl_alakwaa
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New Poster

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4 Messages

Mon, Oct 5, 2020 3:00 AM

disable xfinitywifi

I am still strugling with disabling xfinitywifi.

I disable from here:

https://customer.xfinity.com/#/settings/security/hotspot

 

But still can see it my available networks. customer service can not help. my kids just ask for complimntary hours with random email address which i want to avoid this and control theri technology time. please help

fadhl_alakwaa_0-1601894292735.png

 

Question

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Updated 

7 m ago

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darkangelic

Expert

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2K Messages

7 m ago

Are you certain this is in your house and not your neighbor's house? 

 

Also, if my kids were continuously violating the rules I set up for internet use, they get their devices physically taken away for a time, and they're returned with administrative control by me. As the parent, you have the right and responsibility to enforce the rules you've set. 

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EG

Expert

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86.6K Messages

7 m ago

Are you trying to disable your in home private WiFi network or the additional xfinitywifi public hotspot that the gateway device also broadcasts ?

 

As for whether it is yours or a neighbor's broadcast, as a test, unplug the gateway and see if that broadcast name disappears. Then plug it back in and see if it reappears. If it does, then you'll know that it's yours.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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fadhl_alakwaa

New Poster

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4 Messages

7 m ago

I mean to disablethe public finitywife.I unplug the power and still there, so it is from my neighbour.

 

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EG

Expert

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86.6K Messages

7 m ago

Then you can't unless you talk to them.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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