Visitor
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6 Messages
Disable advanced security
- I am a customer using my own modem and router. I have a port forward set up for Port 5000 on my internal network (192.168.0.1 to .94), but it is being blocked by Xfinity's street-level filtering. Since I don't have an xFi Gateway, I cannot access the 'Disable Advanced Security' toggle in the app or website. Please manually disable the 'Advanced Security' feature on my account."
XfinityPaula
Official Employee
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2K Messages
5 hours ago
@EG Thank you for moving the post over to our support area! ❤️
Hello user_jp82yr Thank you for joining our Xfinity Forums community and for reaching out to us for help with disabling the advanced security. I'm sorry that you are having trouble with being blocked. I double checked the options for our advanced security and confirmed that our advanced security is only available when you are using a Xfinity gateway. It's possible that the feature is showing enabled in the app by mistake, but in order to use Advanced securty you would have to use a compatible gateway.
I searched port 5000 and I don't see that it is listed on a block list on our side. Can you provide more detail for what is happeneing with your connections? Are you having trouble with reaching a website?
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