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user_91db5b
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Thursday, April 14th, 2022

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Disable 5g in my xf1 gateway, only allow 2.4g

I am trying to get an IP Camera onto my network, but it doesn't support 5g. I cannot find a way to disable 5g, only allow 2.4g. 

What do I do?

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3 years ago

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XfinityChristy

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2.4K Messages

3 years ago

@user_91db5b The two WIFI bands  combined into one with the Xfinity gateway. Some devices like your camera get confused and don't know how to see / talk to combined bands.


If you are not using any xFi Pods, you can separate the 2.4 and the 5 bands by giving them  two different broadcast names / SSID's;


https://comca.st/3vW8QnF

 

Associate the device with the 2.4 band's SSID (broadcast name) and password. Please let us know if you have any other questions or concerns. 

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EG

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113.7K Messages

@XfinityChristy​ 

Gee. You stole my canned response verbatim....... I guess I should be flattered rather than annoyed.....

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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3 years ago

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