Visitor

 • 

1 Message

Wednesday, July 30th, 2025

direct message

just activating DM for internet connection issues that Xfinity assistant cant solve and need person to engage.

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Expert

 • 

112.8K Messages

27 days ago

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

Please post the issue in detail right here on this open public help board.

Official Employee

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2.5K Messages

25 days ago

ABVING We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concerns. 
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