user_sinfaye Hello there thank you for stopping into our Community forums so we can better assist please provide as many details about your experience, questions, or concerns as possible. Doing so will auto-open a ticket in our system, and we can assist you in the order your request is received. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. Per those guidelines, continued violations could be subject to a revocation of your Xfinity Forum privileges. We never want to get to that point with any user, so we recommend reviewing those guidelines thoroughly. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so.
EG
Expert
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107.6K Messages
2 months ago
@user_sinfaye
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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XfinityAmandaB
Official Employee
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1.7K Messages
2 months ago
0