clem141's profile

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1 Message

Tue, Jan 5, 2021 7:00 PM

difficulty connecting to Zoom with cable internet

I use cable internet service and my modum is connected directly to my laptop. When I try to Zoom, my service collapses after a short time. I upgraded to a much higher speed (100 Mbps) but there is absolutely no improvement. What could be the problem?

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EG

Expert

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87.1K Messages

5 m ago

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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