D

Visitor

 • 

10 Messages

Monday, December 19th, 2022 11:12 PM

Closed

DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 and 24 (Internet intermittent drops/lag spikes/etc.)

I've constantly had drops in internet where browsing becomes extremely slow to load, when gaming internet drops and I get lag spikes, etc. I have been searching for fixes for a couple weeks now and can't seem to find anything so wanted to post all my stats and event logs to see if I could get it figured out.

DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 17:49:14 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 24 2022/12/19 17:49:14 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 17:15:25 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 16:40:21 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 24 2022/12/19 16:40:21 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 16:03:55 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 15:40:21 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 24 2022/12/19 15:40:21 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 14:52:08 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 14:32:41 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 24 2022/12/19 14:32:41 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 13:45:47 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 13:24:59 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 24 2022/12/19 13:24:59 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 12:45:46 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 12:17:05 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 24 2022/12/19 12:17:05 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 11:46:49 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 11:17:05 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 24 2022/12/19 11:17:05 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 10:45:00 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 10:10:23 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 24 2022/12/19 10:10:23 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 09:41:52 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 09:02:09 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 24 2022/12/19 09:02:09 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 08:35:14 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 07:57:59 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 24 2022/12/19 07:57:59 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 07:28:02 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 06:52:12 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 24 2022/12/19 06:52:12 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 06:27:25 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 05:40:32 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 24 2022/12/19 05:40:32 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 05:21:51 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 04:39:45 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 24 2022/12/19 04:39:45 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 04:17:17 Critical
DHCPv6[31364]: 72001002-DHCPv6 Provision - Completed 2022/12/19 04:06:17 Informational

DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 04:06:15 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 24 2022/12/19 04:06:15 Critical
DHCPv6[31364]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Mon Dec 19 09:06:14 2022 2022/12/19 04:06:15 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 82 2022/12/19 04:06:14 Critical
DHCPv6[31364]: 72001011-DHCPv6 - Missing Required Option 24 2022/12/19 04:06:14 Critical
DHCPv4[30032]: 72001001-DHCPv4 Provision - Completed 2022/12/19 04:06:07 Informational
eRouterEvents[29899]: 72003004-eRouter enabled as Dual Stack 2022/12/19 04:06:00 Informational

Downstream
Channel Bonding Value
Index
13
1
2
3
4
5
6
7
8
9
10
11
12
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
0
32
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
489000000
417000000
423000000
429000000
435000000
441000000
447000000
453000000
459000000
465000000
471000000
477000000
483000000
495000000
507000000
513000000
519000000
525000000
531000000
537000000
543000000
549000000
555000000
561000000
567000000
573000000
579000000
585000000
591000000
597000000
603000000
692800000
SNR
40.366287
40.366287
40.366287
40.946209
40.366287
40.366287
40.366287
40.366287
40.366287
40.946209
40.366287
40.366287
40.366287
40.366287
40.366287
40.946209
40.946209
40.946209
40.946209
40.366287
40.946209
40.366287
40.366287
40.366287
40.946209
40.366287
40.946209
40.946209
40.366287
40.366287
38.983261
42.79 dB
Power Level
9.400002
7.699997
7.800003
7.900002
8.199997
8.599998
8.699997
7.900002
8.099998
8.900002
8.800003
9.300003
9.199997
9.099998
9.699997
10.000000
9.099998
9.199997
9.300003
9.199997
8.900002
9.400002
8.800003
8.400002
8.300003
8.699997
8.500000
8.500000
7.699997
7.900002
8.099998
6.300003 dBmV
Modulation
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
OFDM

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Problem Solver

 • 

1.5K Messages

2 years ago

@EG is better at signal analysis, but your downstream power is drifting too high at that particular moment.  A bummer you can't see correctable/uncorrectable errors on that one.  If you could, that would likely be your connection stumbles.  When you notice a problem, check it again.  They may be drifting higher too and can vary over time.

Is that thing rebooting on you too?  High power signals can cause reboots.  It's a bit cryptic, but when the link is retraining, before you are really online, dhcp6 attempts to contact upstream throw those 82/24 errors because there was no response.  They happen in my area frequently and normally on a dhcp6 renew after an address release.  Flooded/DoS attacked upstream DHCP6 server?  Dunno.  They don't want to seem to troubleshoot it, and the renew is unreliable.   My work around was to disable DHCP6 entirely for my firewall/lan traffic, and that works.  Not an optimal situation, but for what I do it's a workable thing.

When one of my drunken neighbors ran over the cable box on the street here, my signal power doubled overnight after they "fixed the cable".  I ended up tossing in an $8 attenuator to knock the signal down, and that works.  Fixed their cable install too.  No ground block, broke open the cable box on the house and found it was just the cable out of the ground, to an F-81 connector to another cable that ran to my modem.  Nothing in the box.  No PoE filter either but I don't care. No MoCA on my stuff.  That was NOT the cause of the increased signal levels and had no impact on performance/quality, although I might get a bit luckier on a close lightning strike not frying my modem.

You can call a tech out to take a look if you don't want to mess with it.  If it's upstream, you won't be charged.  If there is a wiring problem, splitters in your house, you could be.  I had no faith after seeing their install so I fixed it myself and it was a good time to shorten and use better cables/connectors.

 

Visitor

 • 

10 Messages

@flatlander3​ I should've mentioned I'm in an apartment building so the only thing I've been in control of is the cables from the wall to my modem/router and it's probably a pain to get checked out, but I'll have to try disabling DHCP6 and see if that fixes it. Appreciate the help/info.

Problem Solver

 • 

1.5K Messages

@Dream32​ I don't know if you'll be able to disable DHCP6 on your modem/gateway or not.  It's not an option on a netgear I'm using, but I set it bridge mode and control the protocol with a dedicated box.  Depends on the firmware you got, but maybe you'll get lucky on yours and have options you can set.

In my case, the dhcp6 client was releasing the address, then asking for a renew.  My first work around was to not release the address first, and just ask for a renew, so when the request came back empty(no communication), it still had the old address.  It asks for renew in 1/2 the lease time anyway, so no biggie if I didn't release it first, the address was still valid.  It was more reliable, but still failed randomly.  When that happened, it would confuse/bone internal clients causing temporary routing blackouts until it could get an address.

Good Luck!

Expert

 • 

110.3K Messages

2 years ago

@Dream32 

This may or may not be the root cause of the problem (YMMV) but it should be addressed regardless.

As stated by others, the downstream power is on the high side and it may be over-driving the front-end receiver circuit of the modem. That can cause waveform distortions, random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.


Is there a drop amplifier on the coax cable line leading to the modem ? If so, try removing / bypassing it and see. If not, you can try installing a -6 dB forward path-only attenuator pad such as this one in the link below on the coax port on the rear of the modem to knock that power level down and see;


https://www.amazon.com/FPA6-54-Forward-Attenuator-DOCSIS-Internet/dp/B08KTRC3XZ  

It won't affect the upstream power level which is within spec. Good luck !

Visitor

 • 

10 Messages

@EG​ Since I'm in an apartment building I have no clue the wiring outside of my apartment but I don't have anything between the cable and my modem. I'll give that a shot and see if it works. Appreciate the help!

Official Employee

 • 

6.9K Messages

@Dream32, please let us know if there is any difference, and we'd be happy to help.  

I no longer work for Comcast.

Visitor

 • 

10 Messages

@Dream32​ It's been about a month with the attenuator plugged in and it seems to have fixed the problem, was away for holidays and wanted to wait a bit to make sure it was working good.

Appreciate it and thanks!

Expert

 • 

110.3K Messages

2 years ago

Hope that was it and that things hold up for you ! Perhaps you should give it just a bit more time and see. Please post back here if the problem returns. Good luck !

Visitor

 • 

10 Messages

2 years ago

The -6db attenuator fixed the problem previously, but it's come back recently and my power levels vary way more than before across the board.

I've tried removing the -6db but the problem got even worse.

Event Logs

All logs from Last Week
DHCPv6[11922]: 72001011-DHCPv6 - Missing Required Option 82 2023/6/28 10:54:21 Critical
DHCPv6[11922]: 72001011-DHCPv6 - Missing Required Option 24 2023/6/28 10:54:21 Critical
DHCPv6[11922]: 72001011-DHCPv6 - Missing Required Option 82 2023/6/28 10:23:42 Critical
DHCPv6[11922]: 72001011-DHCPv6 - Missing Required Option 24 2023/6/28 10:23:42 Critical
DHCPv6[11922]: 72001011-DHCPv6 - Missing Required Option 82 2023/6/28 09:42:59 Critical
DHCPv6[11922]: 72001011-DHCPv6 - Missing Required Option 24 2023/6/28 09:42:59 Critical
DHCPv6[11922]: 72001011-DHCPv6 - Missing Required Option 82 2023/6/28 09:12:16 Critical
DHCPv6[11922]: 72001011-DHCPv6 - Missing Required Option 24 2023/6/28 09:12:16 Critical
DHCPv6[11922]: 72001011-DHCPv6 - Missing Required Option 82 2023/6/28 08:42:58 Critical
DHCPv6[11922]: 72001011-DHCPv6 - Missing Required Option 24 2023/6/28 08:42:58 Critical
DHCPv6[11922]: 72001011-DHCPv6 - Missing Required Option 82 2023/6/28 08:12:16 Critical
DHCPv6[11922]: 72001011-DHCPv6 - Missing Required Option 24 2023/6/28 08:12:16 Critical
DHCPv6[11922]: 72001011-DHCPv6 - Missing Required Option 82 2023/6/28 07:31:29 Critical
DHCPv6[11922]: 72001011-DHCPv6 - Missing Required Option 24 2023/6/28 07:31:29 Critical
DHCPv6[11922]: 72001011-DHCPv6 - Missing Required Option 82 2023/6/28 07:01:51 Critical
DHCPv6[11922]: 72001011-DHCPv6 - Missing Required Option 24 2023/6/28 07:01:51 Critical
DHCPv6[11922]: 72001011-DHCPv6 - Missing Required Option 82 2023/6/28 06:26:21 Critical
DHCPv6[11922]: 72001011-DHCPv6 - Missing Required Option 24 2023/6/28 06:26:21 Critical
DHCPv6[11922]: 72001011-DHCPv6 - Missing Required Option 82 2023/6/28 05:52:11 Critical
DHCPv6[11922]: 72001011-DHCPv6 - Missing Required Option 24 2023/6/28 05:52:11 Critical

These are my power levels with the -6db attenuator 

Downstream
Channel Bonding Value
Index
13
10
11
12
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
33
34
35
36
37
38
39
40
41
0
32
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
489000000
471000000
477000000
483000000
495000000
507000000
513000000
519000000
525000000
531000000
537000000
543000000
549000000
555000000
561000000
567000000
573000000
579000000
585000000
591000000
597000000
603000000
609000000
615000000
621000000
627000000
633000000
639000000
645000000
651000000
657000000
692800000
SNR
40.366287
40.366287
40.946209
40.946209
40.366287
40.946209
40.366287
40.366287
40.366287
40.366287
40.366287
40.366287
40.366287
40.366287
40.366287
40.366287
40.366287
40.366287
40.366287
38.983261
38.605377
37.355988
38.605377
38.983261
38.983261
38.983261
38.983261
38.605377
38.605377
38.605377
38.605377
40.85 dB
Power Level
2.900002
2.200001
2.599998
2.500000
2.500000
2.900002
2.900002
1.799999
2.200001
2.700001
2.500000
1.900002
2.200001
1.500000
1.000000
1.099998
1.400002
0.900002
0.799999
-0.099998
-0.099998
0.099998
-0.200001
-1.000000
-0.900002
-0.700001
-1.000000
-0.400002
-1.299999
-2.400002
-1.799999
-2.400002 dBmV
Modulation
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
OFDM

(edited)

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