DHCPv6[10087]: 72001011-DHCPv6 - Missing Required Option 82//24

Hi @Apoc_CoD,

Thank you for reaching out and creating a new post. I appreciate you being so detailed while outlining your issues, plus all the steps you've taken so far. I understand your network drops daily, and you've yet to find a resolution. That has been frustrating I'm sure, but you've come to the right place. 

I see you sent more information via direct message, and I'll follow up there as soon as I can. I wanted to remind you, however, that sending an unsolicited direct message to our team is a violation of the community guidelines. We'd like for you to create a post and wait for our reply. This generates a help ticket on our end to follow up and helps us keep track of the incoming messages to ensure you get prompt service. Thank you for your understanding. 

For any following: I’ve got a fourth technician coming out with plans to change the XB7 to an XB8. I will do my best to keep this post updated as most other posts I’ve seen with this issue never list a solution.

The technician has left, he determined the signal is fine which can be seen from the attached photos at the start of this post. He didn’t however bring an XB8 like the “Advanced Support Team” I was on the phone with said I needed, and he said that he would get us one and left. 

It has been 8 minutes and I have no internet again.

Hello forum followers, the issue persists. Though the rate its occuring has drastically reduced to every half hour or so rather than every few minutes. 

As an added benefit, no events or system logs are showing any errors now. Just our modems light goes red, we lose connection for 5 minutes, and then were back.