3 Messages

06/30/2024 9:27 PM

Closed

DHCPv6 Settings for IPv6 Setup on Synology WRX560 Router

Good afternoon:

I am using the Hitron CODA56 modem with a Synology WRX560 router with two networks: Network 1 (Primary Network) and Network 2 (Guest Network). I need assistance on enabling IPv6 for both of these networks.

In Network Center > Internet > Connection > IPv6 Setup, I've set the "IPv6 Setup" drop-down to "DHCPv6-PD;" and in Network Center > Local Network > Network 1 (Primary Network) > Edit > IPv6 DHCP, I've checked the "Enable IPv6" checkbox, selected the only available prefix from the "Prefix" drop-down, and selected "Stateless Mode." In doing so, the devices on Network 1 (Primary Network) now pass https://test-ipv6.com with a score of 10/10.

I attempted to do the same for my guest network by navigating to Network Center > Local Network > Network 2 (Guest Network) > Edit > IPv6 DHCP. After checking the "Enable IPv6" checkbox, I attempted to select a prefix from the "Prefix" drop-down, which gave me an error: "IPv6 prefixes are used up. Please go to Internet > Connection to check the IPv6 prefix settings. Alternatively, you can release prefixes from other local networks at Network > select a network > Edit > IPv6 DHCP"

So at this time, I only have one prefix available to select, meaning I can have IPv6 on either my Primary Network or my Guest Network but I cannot have them on both. Is there a specific setting/configuration I should be using so I can be given enough prefixes to let these two networks have IPv6?

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Official Employee

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2 years ago

sentamalin thank you for reaching out and providing this information for us. Out of curiosity, are you an Xfinity residential or business customer?

3 Messages

Good afternoon, Marcus! I am an Xfinity Residential customer, here. 

Official Employee

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sentamalin okay perfect,so just to confirm your primary network is up and running without issue now but the guest network needs assistance in the setup process, correct?

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3 Messages

That's correct, Marcus. To note, IPv4 is working on both networks and thus can access the Internet via IPv4.

The problem is I am only getting one IPv6 prefix assigned to me for my router to use, and my router requires a different prefix per network/SSID, so my guest network and any other networks I may want to create in the future (like for my smart lights and other IoT devices to segment them from my phones/PCs) will not have access to IPv6 unless I can get more than one IPv6 prefix.

Official Employee

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2.5K Messages

sentamalin we would be more than happy to take a closer look at options to rectify this issue with you, please send us a direct message with your full name and complete service address to get started. 

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Official Employee

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Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
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• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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