1 Message
Dhcp settings
I just bought a new xbox and it won't connect because of a dhcp problem. I've used wired and wireless and get the same message. All my other wifi amd wired internet works so I'm not sure the problem. It says go into the settings but I might need some advice on how
XfinityKrista
Official Employee
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1.2K Messages
2 months ago
Hello @user_99a39g, thank you for taking the time to reach out on social media. I understand your concern with the connection, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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EG
Expert
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105.7K Messages
2 months ago
@user_99a39g @XfinityKrista
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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