Skip to main content

    Support

    Offers

U
user_0937de
1st Topic

Visitor

 • 

1 Message

Tuesday, May 2nd, 2023 7:24 PM

Closed

DHCP Issues (Xfi router)

Usually, my Xfinity internet service and Xfi Wifi Router work flawlessly. For the past few weeks, however, I'm having to reboot my Xfi Router 2-3 times/day. 

After 4-5 hours, my Apple devices lose connections. Usually, my Xfi router assigns an IP address of 10.x.x.x to all devices. When Apple devices lose connection I notice they've been assigned IP addresses of 169.x.x.x.  I'll reboot my xFi router and everything will go back to 10.x.x.x and things will work again for a few hours.

This is weird and I'm not sure how to troubleshoot. 

Question

 • 

Updated 

2 years ago

108

2

0

EG

Expert

 • 

110.1K Messages

2 years ago

The concern is not "Xfinity Home Security / Devices And Equipment" help related. Topic moved here to the proper help section for assistance. 

0

0

XfinityChristy

Official Employee

 • 

2K Messages

2 years ago

@user_0937de Thank you for reaching out via our Xfinity Forums. I am sorry to hear that your connection keeps dropping for your internet and would like to troubleshoot this with you. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account to get started. 

 

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

0

0

forum icon

New to the Community?

Start Here