Visitor

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7 Messages

Tuesday, March 24th, 2026 9:29 PM

DHCP does not function properly

Hi everyone, I need help my IP will not renew on my bridge mode router and I keep getting no IP on my AXE 16000. Not sure what to do in this situation currently on day 2 without internet and I have had no issues until now. Any recommendations I use an XB8 modem paired with AXE 16000 tried Mac cloning factory resetting both modem and router and even power cycled them multiple times.

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Visitor

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7 Messages

3 hours ago

@CCChe wondering if you could help me if you have time I am lost at this point is there a reason the IP would not renew if the dhcp pool refuses to issue the IP

Official Employee

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736 Messages

Hello @user_39bf8a Are you getting any internet without the router? Is this a brand-new router that you just got? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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7 Messages

@XfinityAbby​ 

Yes without the router in non bridge mode I get internet with the router I do not get internet and no IP address will get issued to me even if I Mac clone

Visitor

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7 Messages

@XfinityAbby​ 

also the router is not new I have had it for around almost 2 years

Official Employee

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736 Messages

@user_39bf8a thank you for letting me know! 

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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

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116.9K Messages

3 hours ago

@user_39bf8a @XfinityAbby 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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