1 Message
Devices won’t connect to new wifi
Upgraded my WiFi recently and realized that my Blink cameras, google nest, fire stick, printer and other devices won’t connect. Had someone come out and he hooked up a new modem. He got my computer, cell and tv to connect and I said I would get the rest later. I now realize that I am still having the same issue. Nothing else will connect.
scout1125
Visitor
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1 Message
11 months ago
I just upgraded to an XB8 gateway and am having the exact same problem with my Blink camera sync module 2. Some research on this forum and on the Blink support site have led me to the conclusion that the only way to resolve this is to go in to the Gateway admin tool and see if I can create a separate network for the 2.4 GHz band. Apparently the XB8 is broadcasting three merged bands (2.4, 5 and 6 GHz) which is great for lots of things but not for the Blink, will only work with 2.4. I am hoping someone more knowledgeable than me will see this and tell me there is an easier solution. I am concerned that separating the bands (if I can even do that) will mess something else up.
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XfinityThomasA
Official Employee
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2.3K Messages
11 months ago
Our team can help, user_xovgch! It's important to us that you have a great connection on every device and in every room. We'll ask a few questions to gain a better understanding and work together towards a fix. What error message or code are you receiving? Is your network name showing when trying to connect to your home network?
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