Visitor
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1 Message
Devices will not connect to internet after bing in sleep mode.
I have noticed over the past week that most, if not all the devices we use ( MacBook, iPads, iPhones and PS5 ) will not connect to the internet when coming out of sleep mode. Sometimes restarting the device works, or turning off/on wifi in device settings will work. Other times I will have to restart the whole Xfinity system. I have not noticed this problem at work, so It leads me to believe it may be something to do with the Modem/Router.
Any insight on this issue is much appreciated.
XfinityJohnG
Official Employee
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1.6K Messages
2 years ago
Thank you very much for reaching out to our team here @user_8df15e. That is very odd and I would be happy to troubleshoot any connection issue from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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