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Monday, October 16th, 2023

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Devices using wire connection to WiFI pods cannot access the Internet

I have a new Wi-Fi pod with a QNAP NAS connected via Ethernet.  When I first installed the Wi-Fi pods I could access the Internet from the NAS and access the NAS from my wifi network.  Recently however, any devices plugged into the Wi-Fi pod via Ethernet cannot access the Wi-Fi network and neither can devices on Wi-Fi access the NAS.  I can plug my computer into the other Ethernet port on my pod or into a hub plugged into the pod and access the NAS via Ethernet and the Internet via Wi-Fi.  Any devices connected to the Wi-Fi pod via Wi-Fi can access the Internet with no problem.  For some reason nothing connected via Enternet to the Wi-Fi pod can see the Xfinity gateway.  I've tried rebooting everything at various times with no luck.  I've even tried swapping Wi-Fi pods.

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Official Employee

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1.5K Messages

2 years ago

Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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