Visitor
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2 Messages
devices on ethernet switch not working
I got a new switch for some wired devices that don't have wifi and it seems like it's not working right. If I restart the switch, the devices have a connection for a few minutes and then they become unavailable. I thought maybe it was my Apple TV causing the problem but it still happens with that device disconnected. It's almost like they keep losing their DHCP leases.
The modem is an XB8-T and the switch is a TP-Link TL-SG116.
Accepted Solution
XfinityVianney
Official Employee
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1.7K Messages
17 days ago
Hi @user_c0bbbf,
Thank you for reaching out. I hope you are doing well today. I see you have a new device, and you need some additional help. I want to start by thanking you for being a part of the Xfinity family and also for reaching out to us here for assistance. We are a full-service team, so you've come to the right place. Did you add the switch because you need more space, or were you running into issues with the existing ports? Can you let me know any troubleshooting steps you've taken so far?
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user_c0bbbf
Visitor
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2 Messages
17 days ago
I needed more Ethernet ports. It turned out the new switch needed a better cable.
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