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Monday, December 11th, 2023 6:26 PM

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Devices not of my own keep connecting to my WiFi

I keep getting popups saying a new device has been connected to my WiFi, when I go into the application and look, I see multiple devices that I know are not mine, that are showing they connected, they are no longer connected but they connected, is this someone trying to get onto my WiFi and failing or attempting to? I am not sure, I can verify they are not connected currently but apparently connect for like .01 seconds and show up on my previously connected devices. I changed my WiFi Password, and also changed my WiFi to be hidden, but turned hidden off because I was having issues connecting my normal devices to the WiFi. Any thoughts or any suggestions?

Expert

 • 

110.3K Messages

1 year ago


Perhaps your neighbors are inadvertently connecting to your network / gateway device via the MoCA feature ? MoCA (Multimedia Over Coax Alliance) is an alternate hardwired way to connect devices to a home network if ethernet cabling can not be used/run. It uses the existing coax cable wiring instead of ethernet cabling. 

If the MoCA feature is enabled, and you do not have a POE (Point Of Entry) MoCA filter installed on the coax line, yours, and your neighbor's gateway devices will be able to connect with each other like one big network. 

Disable it if you aren't using it. If you are, install a POE MoCA filter on the input port of the first splitter off of the street drop to keep the MoCA signal in your premises and to keep the neighbor's signals out. Your neighbors should also have POE filters installed.

To disable MoCA on your device go to the gateway login http://10.0.0.1   


Default login info is:
Username: admin (all lowercase)
Password: password


Once in you will find the drop-down on the left of the screen that is labeled “Connections”.

Click the drop down---> click MoCA---> right side of screen click “disable”---> save changes.

Bear in mind that we've seen many posts here that the MoCA feature gets turned back on with their overnight re-boots / updates for the device. The best policy is to be sure to use that POE filter ! Amazon has them: https://www.amazon.com/SNLP-1GCW-Filter-Eliminate-Multi-Room-Interference/dp/B07SLD9QPH    

Or you can get one for free at your local Comcast / Xfinity store. 


If you are not using the MoCA feature on your home network, you can put the POE filter right at the back of your gateway device instead.

1 Message

1 year ago

Please give me some advice on this problem 

Expert

 • 

110.3K Messages

1 year ago

@user_82us8w 

Have you read my post ??

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