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Jg167
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13 Messages

Friday, March 17th, 2023 2:15 AM

devices lose wifi connection

​All is well for a while.  But usually at least once a day my iDevices and Nest devices will lose connectivity with my new Motorola MT8733.  If I reboot the​

​router they all come back very quickly.  I've tried "auto" channel setup as we manually picking bandwidth and channels and one does not​

​seem better than the other.  Given that it all works to begin with its hard to see that its a location or interference issue but some chnage​

​the Moto is making over time.  Its really annoying.   Moto support replaced the unit just in case it was bad but that changed nothing.​

​Also on both the original and replaced router I can not access the admin port on 192.168.0.1  .  It accepts the uwer/pwd but then just displays​

​a Moto logo with no content.  (that's over wifi on a mac, I have not yet tired directly connecting to an ethernet port).​

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6 days ago

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XfinityChelseaB

Official Employee

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487 Messages

7 days ago

Hello @Jg167! Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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Jg167

Frequent Visitor

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13 Messages

@XfinityChelseaB​  done.

Another support issue:  how can I change the email on my profile?   Its grayed out and not editable when I go to edit my profile.

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6 days ago

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EG

Expert

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98.2K Messages

6 days ago

As a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

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Jg167

Frequent Visitor

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13 Messages

@EG​   Internet access via Xfinity does NOT go away.  Its only wifi that stops to iDevcies and Nest devices.

My wifi connected mac and iPhone have never lost connectivity nor have the ethernet connected devices.

So it is not an "Xfinity issue" as such, but the MT8733 is an officially supported router.   

I suspect I will end up going back to an airport extreme base station and a separate modem since that combination

never had these issues.  Though most folks using the MT8733 do not seem to have this problem.   I have had a long

conversation with Moto Support (Minim) and they even replaced the device just in case, but no resolution has so far

been found.  Its really annoying.

(edited)

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6 days ago

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