1 Message
Devices keep pausing !?
So my internet has been up and stable for the last 6 months but just 3 days ago my internet acts up by pausing not only my phone but my laptop as well that I need for work, how do I fix this issue ?
1 Message
So my internet has been up and stable for the last 6 months but just 3 days ago my internet acts up by pausing not only my phone but my laptop as well that I need for work, how do I fix this issue ?
XfinityThomasB
Official Employee
•
2.7K Messages
2 years ago
Hello user_mu7ysh
Customers with xFi Gateways can troubleshoot connectivity issues using the Xfinity app. Select Run a test from WiFi. Follow the on-screen prompts to determine if there is a connectivity issue and how best to fix it. If the option to run a test is not available, try updating to the latest version of the app.
Customers with older Xfinity Gateways or who own their own modems can use the Xfinity app to run a speed test and restart their modem/gateway.
If you have an xFi Gateway, start by running a full network test in the Xfinity app. If you have an older Gateway, performing a restart of your Xfinity Gateway is the most common way to fix internet-related issues. If our system detects an issue that can't be fixed through online troubleshooting, you'll have the option to schedule an appointment with one of our technicians.
Note: If you purchased your own approved modem, press the equipment’s restart button. You can also quickly reset your modem using the Xfinity app (download our Xfinity apps).
If the gateway/modem restart process doesn't solve your issue, try one of the following sections below, or get help connecting to the network for the first time.
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