Visitor
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5 Messages
devices are connected to wifi network, but not to the internet
Hi. I just set up my new xfinity Gateway. And my device are connected to the wifi network, but the devices are not able to access the internet. My Xfinity app says "you're online... getting 120% of plan speed." So xfinity seems to think I am connected to the internet. How do I fix this? ... So frustrating.
EG
Expert
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115.7K Messages
5 days ago
Did you have it activated for service ?
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XfinityVictor
Official Employee
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1.9K Messages
3 days ago
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there or create your public post. If needed, we may invite you to send us a Direct Message. We will reach out to you via DM shortly.
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user_2q1okx
Visitor
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5 Messages
15 hours ago
These devices are connected to the wifi but CANNOT access the internet: imac computer, ipad, iphone, peloton bike.
And these device are connected to the wifi and CAN ACCESS the internet: a 2nd imac, a dell laptop, samsung tv, nest cameras
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EG
Expert
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115.7K Messages
13 hours ago
@user_2q1okx @XfinityJohnG
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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