Visitor

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2 Messages

Thursday, January 29th, 2026 10:38 PM

devices are connected to wifi network, but not to the internet

Hi. I just set up my new xfinity Gateway. And my device are connected to the wifi network, but the devices are not able to access the internet. My Xfinity app says "you're online... getting 120% of plan speed."  So xfinity seems to think I am connected to the internet. How do I fix this? ... So frustrating.

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Expert

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115.7K Messages

8 hours ago

Did you have it activated for service ?

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