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3 Messages

Friday, June 26th, 2026 9:57 PM

device shows connected to gateway but has been recycled and is not here

My previous desktop Mac has been recycled with Apple, yet still shows connect to my gateway.  I can't delete it because it says to disconnect it first. I obviously can't do that as it no longer exists.  How do I get it off my device list?

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Official Employee

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2.2K Messages

7 hours ago

user_1ziy0p thank you for using the Xfinity Community Forums page to reach out today. Let's go ahead and assist you with your device concerns. Just to ensure I understand, are you attempting to remove the Find My option from association with your Mac?

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