Skip to main content
user_1ziy0p
1st Topic

Visitor

 • 

3 Messages

Friday, June 26th, 2026 9:57 PM

device shows connected to gateway but has been recycled and is not here

My previous desktop Mac has been recycled with Apple, yet still shows connect to my gateway.  I can't delete it because it says to disconnect it first. I obviously can't do that as it no longer exists.  How do I get it off my device list?

Question

 • 

Updated 

25 days ago

32

1

0

Oldest First
Selected Oldest First
XfinityMarcus

Official Employee

 • 

2.2K Messages

25 days ago

user_1ziy0p thank you for using the Xfinity Community Forums page to reach out today. Let's go ahead and assist you with your device concerns. Just to ensure I understand, are you attempting to remove the Find My option from association with your Mac?

4

0

user_1ziy0p

Visitor

 • 

3 Messages

No, the Mac is listed as connected to my xfinity WiFi router, but is not. I can’t remove it until I “disconnect” it, which I can’t do since it is not really there. 

Like

Reply

25 days ago

0

XfinityMarcus

Official Employee

 • 

2.2K Messages

user_1ziy0p Thank you for confirming that for me, are you now attempting to remove the device from association with your gateway through the Xfinity app?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

25 days ago

0

user_1ziy0p

Visitor

 • 

3 Messages

Yes that’s is correct 

Like

Reply

25 days ago

0

XfinityMarcus

Official Employee

 • 

2.2K Messages

user_1ziy0p Let's get a direct message thread going to take a closer look at this issue together.

 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

25 days ago

0

forum icon

New to the Community?

Start Here