Device paused? No, but yes it is.

Question

There doesn’t seem to be any solution to the Xfinity app’s non-paused, paused problem. I’m trying to work from home on my PC but the internet browser says my device is paused, in the app it’s not paused. None of the reply’s to the other topics on this issue are actually working (they basically all say to turn off and back on). What’s the real solution Xfinity? The easiest seems to be changing providers.

XfinityAmandaB · Answer

user_72jpt9 Thank you so much for reaching out for help with your Pause message with your internet connection. From my experience tends to be a connection issue. I personally see it in locations where there are a lot of units or homes in small area. Some times your signals get confused as to what device your connection is coming from and causes connections to other networks. The Pause notice if for security when it does not connection to your home network. I normally recommend a technician to resolve this. Let me know if you would like some help getting an appointment set up.

Your Home Network

user_72jpt9

Device paused? No, but yes it is.

XfinityAmandaB

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