Device paused? No, but yes it is.

There doesn’t seem to be any solution to the Xfinity app’s non-paused, paused problem. I’m trying to work from home on my PC but the internet browser says my device is paused, in the app it’s not paused. None of the reply’s to the other topics on this issue are actually working (they basically all say to turn off and back on). What’s the real solution Xfinity? The easiest seems to be changing providers.